The Innovation Services Practice at Agilesys focuses on key solutions to drive a successful commercial product or service launch:
Executive Visioning – these sessions provide a safe place in which ideas and opportunities are identified in response to specific, defined company issues and challenges. Objective perspectives viewpoints can often be leveraged by company executives to help define their next steps and highest priority projects.
Business Planning & Modeling – many companies need to objectively describe their current or planned company and financial requirements to potential employees, third parties, and investor groups through the use of Business Plans. Business Models document the individual components of a company and how their products and services will be provided to different customer groups.
Commercialization Modeling – before attempting to sell products or services into defined markets, a well-defined approach should address: order processing, distribution, shipping, inventory control, installation, customer support and other related processes.
Competitive Analysis – most customers have rapid access to competitive information, including features, benefits, pricing, warranties, feedback, etc. Gathering competitive data, performing analysis, and determining the business impact of that analysis can be beneficial before attempting to sell to any customers.
Customer Analysis & Segmentation – customers can be categorized into many different groups (segmented) in order to adequately assess each group’s needs and how a certain product or service will meet or exceed those needs. This approach is particularly helpful when designing websites, marketing collateral, and customer support organizations.
Financial Analysis & Investor Coordination – many companies require certain funds in order to perform certain tasks. Financial Analysis can help define uses of funds and is usually included in the Business Planning function. Investor Coordination can help find sources of funds.
Market & Industry Analysis – Market Analysis helps companies know who their customers are, their needs, locations, languages, culture and pricing sensitivity. Since every company is part of one or more industries, it is helpful to evaluate and understand these industries and the trends that might affect member companies in the future.
Organization Design & Alignment – once company strategies and supporting processes are defined, an organization structure can be designed and aligned with other components that will help it operate as efficiently and effectively as possible. Those components include: culture, performance, training, support, performance, job descriptions, reward and recognition, and recruiting.
Outsourcing Management – any company that plans on outsourcing any of their processes, projects, or services should also plan on developing outsourcing management as one of their core competencies. Managing any outsourced activity requires knowledge of contracting, relationship building, invoicing, service level agreements, personnel management, and continuous improvement.
Process Design & Reengineering – once business strategies are defined, business processes need to be designed or enhanced to help deliver those strategies. At a high level, processes include inputs, activities, and outputs necessary to achieve an expected result.
Product & Service Assessment – many entrepreneurs, inventors, and innovators find themselves too closely aligned with their products and services to objectively define their features, benefits, pricing, installation, training, and other related components. An objective assessment can often provide the necessary level of objectivity.
Program & Project Management – strategy and planning work usually concludes with a defined set of prioritized projects that will help a company evolve from where they are now to where they want to go. Some of these projects can be delivered with internal resources while others may require external assistance. In either situation, management of those projects should be conducted by those with the proper experience and training.
Risk Analysis & Mitigation – most strategies, plans, projects, and business models contain some level of risk. Oftentimes, it’s difficult for executives, entrepreneurs, and others to objectively identify that risk. Once risk is identified, external perspectives can be leveraged to help identify how to alleviate that risk.
Sales & Marketing Strategy – in order to achieve business success, it will be necessary to reach out to potential customers and motivate them to purchase a product or service. This type of strategy will help identify the proper marketing messages and channels (indirect and direct), as well as marketing collateral, website content, sales messages and finally obtaining a sales.
Technology Strategy – technology is an enabler to help organizations perform processes in support of their business strategies. A proper technology strategy will help determine the costs and benefits and phased approaches to leveraging: hardware, software, networks, communications and other technologies.
Product Distribution – some executives focus so much of their time on product design, creation and testing, they require external assistance to generate orders, distribute, install, and support these products. This type of assistance can quickly help many companies quickly reach their sales goals without having to build this capability themselves.